Krekel's West

Bri Apple 2 months ago

Hmmm a few things to unpack here. I went into this location for the 1st time (I usually go through drive thru) and seen some alarming things. I seen maybe one person wearing gloves while handling food and drinks. I witnessed a drive thru cashier making ice cream cones with her bare hands and touching everything else in the mean time. Hands never appeared to be washed. Tables were VERY dirty. They had a million people in the back and not one person cleaning tables. Every table was dirty like on sight. Also, quality of food is way down but prices are up. Burgers look smaller too. And fries were lukewarm. They forgot multiple items and I paid over $30 for 2 meals which is crazy but I digress.

Ella Braniger 4 months ago

First, apparently Google has the time of closing wrong so please be aware if you go after 9 PM. They will not take your order. However, I was in line 5 minutes until 9 PM and they still wouldn’t take my order. In addition to cutting me off, even though I had spent 20 minutes in line, the sassy little lippy young girl over the speaker had a bad attitude. Instead of explaining, she threw her weight down and just wouldn’t communicate. I would definitely reevaluate coming back here. Even though the food is great the service and atmosphere sucked tonight. I hope they reevaluate their staffing and hire a manager who will be fair to customers who have been in line long enough to have their order taken before the place closes and staff who are kind and communicative.

Alysia Matich 4 months ago

If you are on a lunch break or don't want a 15-20 minute wait for greasy fast food, don't come to this location. We arrived on a Tuesday evening well before any dinner rush, and pulled in behind 3 other drive thru vehicles. After placing our order for 2 milkshakes, we waited another 10 minutes to get to the window. Surely you would think 2 milkshakes could be ready and waiting at this point, but we watched all of the employees meander around inside. The cherry on top, so to speak, was getting my "butterscotch" milkshake, and discovering it was simply vanilla. Definitely NOT worth the hype at this location due to their slow speeds and lack of attention to detail in the orders. If the workers looked like they were getting slammed and they were hustling, I always give grace to the staff. However, the lack of consideration for the customers waiting was very apparent.

Carri Reed 5 months ago

We have a big family and there was a bus there with a team that had just ordered food. The girl was so nice and funny. She didn't get stressed and got out order right and we didn't wait long at all. The food is phenomenal. Best burgers around, and the ice cream is a dream. It is all I ate through chemo and radiation that kept good flavor.

Robin George 6 months ago

I was 3rd in line at the drive thru at 2:30 on a Tuesday. The 2 in front of me had already ordered and were waiting to pay and get their food. Neither one looked like they had a large order. I ordered a double cheeseburger and a diet coke or Pepsi. Prerty easy order. When I got to the window there were 3 workers I could see in the front area and no customers at the inside counter. I waited and waited and waited, I tried to get their attention to hurry them a bit. There was no sense of urgency, no apology for the wait. The sandwich was good and hot but my drink was not diet anything. I'm not sure what it was but it wasn't good. I normally don't stop here because they are slow but yesterday was exceptionally slow.